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Frequently Asked Questions

You do not need an account to place an order. We recommend an account to easily check on order status, track your orders, and more. 

We accept paypal or credit card payments.

We ship all orders via USPS and UPS depending on the size of the package.

Most ready to ship items are shipped within 1-2 business days but it may take USPS/UPS 3-7 business days to deliver depending on where you are located. International orders can take 2 weeks to 2 months depending on the country.

The current lead time for shipping custom made orders or items made to order is: 7 business days + shipping/delivery time.

We want you to be happy with your order. If you are not satisfied with your order, please contact us via e-mail at: hello@winterpetals.com within  7 days of receiving your order. Items must not be used/washed and be in the condition they were received in. Items sent back to us without authorization will not receive a refund.

NO RETURNS OR EXCHANGES FOR CUSTOMIZED PRODUCTS.